1. About the Platform
What is Wardrobe-X?
Wardrobe-X is a UAE-based online marketplace where users can buy, sell, and rent secondhand clothing, shoes & accessories, toys and more. We bring together a community of style-conscious women, men, and families who believe great pieces deserve a second life — whether that’s through buying, selling, or renting.
Think timeless style, circular fashion, and smart wardrobes — all in one place.
Who can use the platform?
Anyone aged 18 or over living in the UAE can create an account to buy, sell, or rent items.
Is Wardrobe-X available outside the UAE?
Currently, we operate exclusively within the UAE. As we grow, we hope to expand within the GCC and beyond!
2. Buying Items
How do I buy an item?
Create an account and then simply browse, fall in love, and check out securely through our platform. Once your order is confirmed, the seller ships your item directly to you.
Every purchase is handled within the platform to ensure protection and peace of mind.
Is there a buyer fee?
Yes — a small service fee is added at checkout. This helps us maintain a secure payment system, protect transactions, and provide customer support.
Can I communicate with the seller?
Yes of course, we encourage buyers and sellers to communicate with each other for full transparency and satisfaction. You can ask important questions about sizing, the condition of the item in more depth, bundling multiple items and you can even negotiate on pricing if the buyer is willing to.
Please note that all messages between buyers and sellers are monitored to ensure everyone is adhering to Wardobe-X’s Terms and Conditions.
Can I buy multiple items from sellers?
How do I know the item is authentic?
Sellers are responsible for ensuring authenticity. Counterfeit items are strictly prohibited.
Do you offer authentication for luxury items?
Not at the moment.
If you’d like additional peace of mind, you can use third-party authentication services, such as Luxury Designer Authentication Services - Real Authentication. Please note that Wardrobe X is not affiliated with these providers, and we recommend doing your own research before using any external service.
Can I return an item?
All sales are final except for the following:
- The item was significantly not as described
- The item arrives damaged
- The wrong item was sent
Once you receive your item, you have two days from delivery to dispute the sale, based on the guidelines above. Any return requests after two days will not be accepted. If you are experiencing issues, please contact info@wardrobe-x.com.
What payment methods do you accept?
Wardrobe X accepts all major debit and credit cards. You can also pay using Apple Pay, Google Pay, and Tabby for a flexible checkout experience.
What happens after I buy something?
Once your purchase is complete, you’ll receive a confirmation email with your order details.
Shortly after, our courier partner will contact you to arrange delivery and confirm your location, so your item reaches you smoothly.
3. Selling Items
How do I sell something?
- Create an account/profile
- Upload clear photos/videos of your item
- Add a detailed description (brand, size, condition, price and tags)
- Publish your listing
What can I sell on Wardrobe X?
You can sell a wide range of pre-loved and new items on Wardrobe X, including:
- Clothing
- Shoes
- Bags & accessories
- Toys
- Children’s items
- Pet items
- Sports accessories and equipment
All items should be in good, clean, and sellable condition, and accurately described in your listing.
How should I price my Item?
Price competitively to sell faster. Check similar listings on our platform to see what comparable items are selling for. Consider the item’s condition, brand, age and original price. Pricing slightly lower than similar listings can help attract buyers more quickly.
How should I make my item stand out?
Top tips for successful sales and standing out:
- Use high quality photos – listings with bright, clear images. Photograph from multiple angles and include close up’s of important details and branding.
- Make sure the item is well presented – For clothing, making sure it is ironed and laid out or hung up in a well lit area with a neutral/clean background. For other items, again, making sure they are set up in a well lit area with clear backgrounds.
- Write a clear and honest description – Include key information such as brand, size, condition, colour and any useful features. Also be upfront and clearly show any wear and tear or defects as this could cause disputes and potentially having to refund the item.
- Price competitively
- Choose the right category – placing your item in the most relevant category helps the right buyers find it quickly.
Are there seller fees?
Yes — we charge a small platform fee on successful sales. This is automatically deducted when your item sells.
No sale, no fee.
When do I get paid?
Your payment will be released and received within 7 days once the following conditions are met:
- The buyer confirms they have received the item
- The 2-day protection period has passed without any disputes being raised
This process helps ensure a safe and secure experience for both buyers and sellers.
What can’t I sell?
Prohibited items include:
- Counterfeit goods
- Unsafe, damaged or recalled toys.
- Used underwear or intimate items
- Illegal or restricted items
Why was my item removed?
We may remove listings that don’t meet our marketplace guidelines. This helps keep the platform safe, fair and high quality for all users. For a list of our marketplace rules, please click here.
What happens after I sell something?
Once your item sells, you’ll receive a confirmation email letting you know.
You’ll then have 1–3 days to hand over the item to our delivery partner. Our courier will contact you to arrange a convenient collection time.
If a collection is missed, you will have one additional attempt to complete it. If both attempts are missed, the order will be cancelled.
How should I package my item?
We want your item to arrive in perfect condition—just as the buyer expects it. Here’s how to package it properly:
- Clean and prepare your item: Make sure it’s freshly cleaned and neatly folded or hung.
- Use protective packaging: Place your item in a sealed bag (like a garment or plastic bag) to protect it from moisture or damage. This is especially crucial if you plan to leave your item outside for the courier to collect.
- Choose sturdy outer packaging: Use a strong mailing bag or box depending on the item. Delicate or structured pieces (like handbags, shoes & equipment) should ideally go in a box.
- Add padding if needed: Use tissue paper, bubble wrap, or similar materials to prevent movement and protect the item during transit.
- Seal securely: Tape all openings to avoid any issues in transit.
- Include a personal touch (optional): A small thank-you note can go a long way in creating a great buyer experience.
How do I leave feedback?
We highly encourage users to leave feedback as this helps build a trusted community and keeps the marketplace running smoothly. After a transaction is complete, both parties have the opportunity to share their experience.
As a buyer, you can review:
- Item accuracy and condition
- Communication with the seller
- Dispatch and delivery experience
As a seller, you can review:
- Promptness of payment
- Communication with the buyer
- Overall transaction experience
We encourage all users to leave honest, fair, and respectful feedback to help others shop and sell with confidence.
What is holiday mode?
Holiday mode allows you to temporarily pause your shop while you’re away or unable to fulfil orders.
When holiday mode is turned on:
- Your listings will still be visible, but buyers won’t be able to purchase them
- You won’t receive any new orders
- Your existing orders and messages will remain accessible
This is perfect if you’re travelling, busy, or simply need a break.
4. Renting Items
Renters
How does renting work?
Sellers can list items as “For Rent” and set:
- Rental price
- Rental duration
- Deposit amount
Renters must return items by the agreed date.
What are the typical rental periods?
Wardrobe X offers flexible rental periods to suit different occasions and needs.
3-Day Rental (Minimum Rental Period)
Our minimum rental period is 3 days. This is designed to allow time for:
- Delivery of the item
- The day of wear or use
- Collection or return the following day
1-Week Rental
Perfect for:
- Weekend events
- Staycations or mini breaks
- Special occasions where you may want the item for a little longer before returning it
2-Week Rental
Ideal for:
- Holidays and travel
- Extended trips or events
- Having extra flexibility with return timing
Custom Rental Periods
Need something different? Custom rental durations are also available.
- Minimum rental period: 3 days
- Maximum rental period: 1 month
You can select the dates that work best for you, subject to the lender’s availability.
Can I cancel a rental booking?
Yes—you can cancel your rental booking up to one week before the scheduled start date.
Cancellations made within one week of the booking date will incur a AED 120 cancellation fee.
Can I alter the item for my usage?
No alterations are allowed.
What if my item does not arrive in time or is not as described?
If an item arrives damaged, in poor condition, not as described, or does not arrive within the expected timeframe, you are eligible for a full refund.
What happens if I return an item late?
If you return an item late, the daily rate will be deducted from your deposit.
Lenders
How do I price my rentals?
Rental prices are set by you, but a common guideline is 10–15% of the item’s original price.
When deciding your price, don’t forget to factor in any dry cleaning or preparation costs you may want to include.
Is there a deposit?
Yes—lenders can set a deposit amount for their items. This is entirely at the lender’s discretion.
As a guide, we recommend setting the deposit at 20–30% of the item’s value, with a maximum of 50%.
If I lend out my items, can I still wear them when I want to?
Yes—you can still wear your items when they’re not rented out.
Just make sure you keep your availability up to date by blocking out the dates you need the item, and ensure it’s cleaned and ready before each rental.
What happens if someone cancels my booking?
If a renter cancels at least one week before the rental start date, they will receive a full refund.
For cancellations made within one week of the booking start date, a cancellation fee applies. In this case, you will receive AED 100 as compensation.
What happens if a rented item is damaged?
If an item is returned damaged beyond normal wear:
- The owner may claim part or all of the deposit
- A dispute can be opened if necessary, please contact info@wardrobe-x.com
Cleaning
Cleaning is the responsibility of the lender. All items must be cleaned and prepared between each booking to ensure they arrive in great condition for every renter.
5. Shipping & Delivery
How does shipping work?
Sellers can:
- Use our partnered courier service or
- Arrange their own delivery/collect in person (if permitted)
Who pays for shipping?
Shipping costs are shown at checkout and are paid by the buyer.
How long does delivery take?
Delivery times depend on location but usually take 2–5 working days within the UAE.
Are there any shipping restrictions?
Yes. To keep in line with our courier’s guidelines, all items must not exceed the following dimensions:
Your item must be no larger than 90cm on any side and the total length + width + depth must be less than 200cm.
For example: 80cm (length) + 60cm (width) + 40cm (depth) = 180cm which would be accepted.
Any items exceeding 5KG will be charged an extra 5dhs AED per extra kilo.
If the seller permits it, buyers also have the option to collect items from or arrange their own delivery, especially if items are outside of the restrictions above.
6. Safety & Protection
Is my payment secure?
Yes. All payments are processed securely through our platform. We do not share your financial information with sellers.
What if I have a problem with my order?
You can open a dispute through your account within 2 days of delivery.
Can I meet the seller in person?
If allowed, we recommend meeting in safe public places. However, transactions completed outside the platform are not protected.
What if I’m asked to transact outside of the platform?
For your safety, you should always complete transactions through Wardrobe X. If you are asked to go outside the platform, you will not be protected in any way.
Please report any users who attempt this. Any member found completing or encouraging off-platform transactions will be removed or banned from Wardrobe X.
7. Account & Policies
How do I create an account?
Click “Sign Up” and register using your email address or phone number.
Can I have multiple accounts?
No. Users may only have one active account.
What happens if I break the rules?
We may suspend or permanently ban accounts that violate our terms.
Our Philosophy
We believe in:
- Circular fashion
- Smart consumption
- Elevated secondhand
- Community-led style
Whether you're clearing space, discovering rare finds, or renting for a moment — Wardrobe X is designed to make resale refined, secure, and effortless.